Privacy Policy & SMS Terms and Conditions

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• First and last name
• Email address
• Phone number
• Organization name, if applicable
• Appointment or scheduling information
• Information submitted through our contact forms
• Communications you send to our office
• Information necessary to respond to inquiries or provide requested services

Because we provide psychiatric, wellness, and related healthcare services, information provided in connection with treatment or healthcare services may be subject to additional privacy protections and applicable healthcare privacy requirements.

Please avoid submitting sensitive medical or emergency information through the general website contact form unless specifically instructed to do so.

2. How We Collect Information

We may collect information when you:

• Submit a contact or inquiry form
• Schedule or request an appointment
• Contact us by telephone, email, or text message
• Sign up for communications
• Use features available through our website
• Communicate with our office regarding services, appointments, or follow-up care

We may also automatically collect limited technical information relating to use of the website, such as browser type, device information, IP address, referring pages, and general website activity through standard website technologies.

3. How We Use Your Information

Information collected through our website and communications may be used to:

• Respond to questions and inquiries
• Schedule and manage appointments
• Provide requested services
• Send appointment reminders
• Provide information related to meetings, appointments, or follow-up
• Communicate regarding services you have requested
• Provide administrative or customer service communications
• Maintain and improve our website
• Protect the security and operation of our website
• Comply with applicable legal and regulatory obligations

We will use personal information only for legitimate business, administrative, healthcare, or communication purposes consistent with the reason the information was provided.

4. Sharing of Personal Information

We do not sell or rent your personal information.

We may share information with service providers that assist us with website hosting, communications, scheduling, technology, payment processing, or other operational services when reasonably necessary to provide our services.

Information may also be disclosed when required by law, regulation, court order, or other lawful governmental request, or when necessary to protect our rights, safety, patients, or others.

Phone numbers obtained as part of the SMS consent process will not be shared with third parties or affiliate companies for marketing purposes.

5. Protection and Storage of Personal Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Information may be stored through systems and service providers used to operate our website and provide our services.

Although we take reasonable measures to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Healthcare and Medical Information

Information you provide while receiving healthcare services from Dr. Narveen Dosanjh may be subject to additional federal and state privacy requirements.

Medical records and protected health information associated with the provision of healthcare services are handled separately from general website information and in accordance with applicable healthcare privacy requirements.

This website Privacy Policy is not intended to replace any Notice of Privacy Practices or other healthcare privacy notice provided to patients where such a notice is required.

7. Accessing or Correcting Your Information

You may contact us if you would like to request access to, correction of, or an update to personal information you have provided to us.

Requests can be submitted using the contact information listed at the end of this Privacy Policy.

We may need to verify your identity before processing certain requests.

8. Third-Party Websites and Services

Our website may include links to or integrations with third-party websites, appointment scheduling platforms, payment providers, or other services.

These third-party services may maintain their own privacy policies and practices. We encourage you to review the privacy policies of any third-party services you use.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, improve performance, and provide a better user experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how portions of the website function.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate parental or legal guardian involvement when required by applicable law.

If you believe personal information relating to a child has been submitted improperly, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, website, services, or legal requirements.

When changes are made, the updated policy will be posted on this page with a revised “Last Updated” date.